If you have problems checking out, go as far as you can and then call us at 1-970-241-2827 and we will help you complete the order, or call you back. Please turn off popup blockers, they prevent the cart from telling you when something is out of stock. Also, make sure "cookies" are turned on, the shopping cart cannot remember what is in your order without "cookies".
If you want to pick the discounted shipping for orders over $120, pick "Super Saver Shipping". You can pick the super saver shipping anytime for smaller orders as well, but it may not be the lowest option in that case. WE MUST have a mailing (USPS) and UPS address for you if you are using super saver, as it is then our option which way to ship to you. If we cannot mail with the postal service to the given address, you cannot use super saver. If you pick UPS Ground, you will get UPS Ground regardless of your order amount, but you do not get a discount. Enter additional addresses for mailing in the comments box if your UPS and USPS addresses are not the same.
Minimum internet order=$25 plus shipping, minimum export order going outside USA=$100
SUPER SAVER Shipping discounts: *If you qualified for a shipping discount AND actual shipping price totals more then 10% of your wood order, the balance will appear as your cost for shipping.
All NEW CUSTOMERS MUST ship to the confirmed billing address for their credit card/confirmed paypal address OR select "signature required" when checking out which adds $4 to your shipping total. (Signature option is near the bottom of the "Deliver to" section). ALL customers (even after the first order) must provide their correct billing address in the "Ordered By" section to have the order processed. For the most part you can ship to other addresses from the second order onward, sometimes we will require a signature in that case.
See our International order pages for dimensions of flat rate boxes. If you get a notice on the shopping cart that an item is "not available in this quantity", it means the item is out of stock if the quantity is 1. Transactions on this shopping cart are secure. Griffin Exotic Wood llc never sees your credit card number and we do not store any credit card numbers for your/our safety. Even if all our office and computer records are stolen, your credit card number is safe!
Remember: UPS cannot deliver to PO boxes so be sure to select priority mail if you are shipping to a P.O. box. Very rarely, the shopping cart may make an error during checkout, which will be corrected when your order is processed; and you will be notified if the total is incorrect before the order is shipped. Please note that like other wood suppliers in the USA we sell wood that may be up to 1/8" less in thickness or width and 1/4" less in length than the listed size. We recommend that you order wood that is at least 1/4" above your finished size. Please call us if you have questions about the size of a specific wood.
*For orders completed on the website only. *Free shipping costs cannot exceed 10% of the cost of your order and can be shipped by any carrier at our option including parcel post. If your order requires a signature, the signature fee will not be discounted regardless of order size.
Our contact number: 970-241-2827
NOTE THAT ORDERS CANCELED OR CHANGED AFTER THEY HAVE BEEN PACKED, BUT BEFORE THEY ARE SHIPPED, ARE SUBJECT TO A 10% FEE (10% OF THE ENTIRE WOOD TOTAL) THAT WILL BE ADDED TO THE TOTAL OR DEDUCTED FROM A REQUESTED REFUND. THIS POLICY DOES NOT APPLY IF YOU RECEIVE THE WOOD AND RETURN IT ACCORDING TO THE RETURN POLICY OR IF YOU CONTACT US BEFORE WE HAVE PROCESSED IT.(NO FEES WOULD BE CHARGED IN THAT CASE). CUSTOM CUT WOOD (WORK DONE AT YOUR REQUEST) IS NOT RETURNABLE.